Returns & Exchanges
Returns &
Exchanges
Ordering online requires trust. We’re here so you never regret trusting us.
Accepted items
For us to process your return or exchange under the best conditions, the item must be in the exact condition you received it.
Unworn
The item has not been used. A quick try-on is of course accepted.
Unwashed
The item has not been washed or tumble dried.
Original packaging
The item is returned in its original intact packaging.
No marks or odors
No traces of makeup, deodorant, hair, or strong odor.
Any item not meeting these conditions will be refused and not returned. We reserve the right to refuse any return if items are not in resalable condition.
How to make a return
The process is simple. Follow the 3 steps below to start your return or exchange.
Contact us by email
Write to us at contact.gymset@gmail.com with your order number. We’ll quickly send you your return label.
Pack carefully
Protect the item well in its original packaging to avoid any damage during transit.
Ship with tracking
Choose a shipping method with tracking number. Without tracking, no claims can be processed. Return shipping costs are your responsibility.
Sale or promotional items
Items bought on sale or during a promotional offer are non-refundable.
They can however be exchanged for another size or color, subject to available stock.
The "Buy 2 items = get the 3rd free" offer is subject to the same conditions. Free items can be exchanged, not refunded.
Incorrect or missing item?
If you received an item that doesn’t match your order or if a product is missing, contact us immediately at contact.gymset@gmail.com.
Your satisfaction is our top priority — we’ll find a solution together.
If there’s a problem, never refuse your order from the carrier. The package would be automatically destroyed and not returned to our warehouses. Contact us first, we’ll handle everything.
A question?
Our team is here to support you. Whether it’s for a return, an exchange, or just a question about your order — we’re here.
Contact customer service
contact.gymset@gmail.com · Response within 24–48 business hours