Returns &
Exchanges
Ordering online requires trust. We are here to ensure that you never regret trusting us.
Accepted items
To ensure that we can process your return or exchange under the best possible conditions, the item must be in exactly the condition in which you received it.
Unworn
The item has not been worn. A quick try-on is of course allowed.
Unwashed
The item has not been washed or tumble-dried.
Original packaging
The item is returned in its original packaging, intact.
No marks or odors
No traces of makeup or deodorant, hair, or strong odors.
Any item that does not meet these conditions will be refused and will not be returned. We reserve the right to refuse any return if the items are not in resalable condition.
How to make a return
The process is simple. Follow the 3 steps below to initiate your return or exchange.
Contact us by email
Write to us at contact.gymset@gmail.com with your order number. We will quickly send you your return slip.
Pack carefully
Protect the item well in its original packaging to prevent any damage during transport.
Ship with tracking
Choose a shipping method with tracking. Without tracking, no claim can be processed. Return shipping costs are your responsibility.
Sale or promotional items
You have 14 days from receipt of your order to submit a return request. Items purchased without a promotional code and outside a promotional offer may be refunded or exchanged. Items purchased with a promotional code or as part of a promotional offer can be exchanged but are not refundable.
Items purchased as part of the “buy 2 items, get the 3rd free” offer can be exchanged but are not refundable.
Incorrect or missing item?
If you received an item that does not match your order or a product is missing, contact us immediately at contact.gymset@gmail.com.
Your satisfaction is our absolute priority — we’ll find a solution together.
If there is a problem, never refuse your order from the carrier. The package would be automatically destroyed and not returned to our warehouses. Contact us first; we’ll take care of everything.
Have a question?
Our team is available to assist you. Whether you need a return, an exchange, or simply have a question about your order, we’re here for you.
Contact customer service
contact.gymset@gmail.com · Response within 24–48 business hours