Returns &
Exchanges
Ordering online requires trust. We're here to make sure you never regret trusting us.
Accepted items
For us to process your return or exchange under the best conditions, the item must be in exactly the same condition as when you received it.
Unworn
The item has not been used. A quick try-on is, of course, allowed.
Unwashed
The item has not been washed or tumble-dried.
Original packaging
The item is returned in its original, intact packaging.
No marks or odors
No traces of makeup, deodorant, hair, or strong odors.
Any item that does not meet these conditions will be refused and will not be sent back. We reserve the right to refuse any return if the items are not in resalable condition.
How to make a return
The process is simple. Follow the 3 steps below to initiate your return or exchange.
Contact us by email
Write to us at contact.gymset@gmail.com with your order number. We'll quickly send you your return label.
Pack carefully
Protect the item carefully in its original packaging to prevent any damage during transit.
Ship with tracking
Choose a shipping method with tracking. Without tracking, no claim can be processed. Return shipping costs are your responsibility.
Sale or promotional items
Sale items or items purchased as part of a promotional offer may be returned and refunded within 14 days of receipt, in accordance with the legal right of withdrawal. From day 15 to day 30, they may only be exchanged, provided our eligibility conditions are met.
The "buy 2 items = get the 3rd free" offer is subject to the same conditions. Free items may be exchanged but not refunded.
Incorrect or missing item?
If you received an item that doesn't match your order or a product is missing, contact us immediately at contact.gymset@gmail.com.
Your satisfaction is our absolute priority—we'll find a solution together.
If there's a problem, never refuse your order from the carrier. The package would be automatically destroyed and not returned to our warehouses. Contact us first—we'll handle everything.
A question?
Our team is available to assist you. Whether it's for a return, an exchange, or simply a question about your order—we're here.
Contact customer service
contact.gymset@gmail.com · Response within 24–48 business hours